FAQ about vinyl floor cloths
I hope this answers some of your questions I get about Spicher and Company vinyl floor cloths.
Where is the vinyl made? Carlisle, Pennsylvania
Do you ship outside the US? Yes. Contact the store for more information. I can provide a shipping quote.
Can the distressing be removed? Yes, in some cases we can remove the distressing for a design fee of $39.
Can you cut the vinyl to fit around floor air vents and bathroom fixtures? Yes, the vinyl cuts easily with scissors or a box cutter.
How do I measure for a cloth going under a dining table? You do not want the chairs coming off the vinyl when pulled out. When sliding the chair back under the table, the legs might catch the edge of the vinyl and damage it. (Also, be sure to put felt pads under each chair leg to help preserve the life of the vinyl.). I suggest adding 20 inches to the table size on each side. If your table is 40 inches wide and 60 inches long, the ideal cloth size would be 80 inches wide by 100 inches long. If you don't use chairs at the ends of the table, you won't need to account for extra 20 inches on each end. You want to make sure the cloth look proportional to the table. If you get a cloth too small, it will look like you are 'forcing' the table to fit on the cloth. If that makes sense.
Can you make a cloth with my design? In general, no. In some cases we can, but there are very specific requirements needed for the image files.
Do you make custom sizes? We do. But not in Williamsburg nor Folk Art collections. We can make custom in rectangle, runner, square, and round sizes. The design has to fit within your requested dimensions. They do not cut off the original design to make it fit. More information on custom can found here.
What is the lead time for shipping? Lead time is 3 weeks or less. Your order can ship anytime from when the order is placed up to 3 weeks. You will get tracking when the order ships.
Do you offer rush shipping? Yes. Rush requests can be made for any standard size for a nominal fee. (Sizes 30x44, 26x83, 30x75, and 84x84 are excluded) Rushes will ship in 2 weeks or less, but not guaranteed. Please contact the store to ask if the manufacturer is accepting rush requests.
What is the return policy? Vinyl cloths are made to order for each customer. The manufacturer does not accept returns, so in turn, neither can I. I do accept returns on In-stock and Quick Ship cloths which can be found here.
What if my cloth arrives damaged? Please inspect you cloth with 3 days of arrival. If your box arrives damaged, and you are able, please make a note with the delivery driver. Report any damage to the store immediately. If possible email a picture as well. Damaged cloths will be replaced once reviewed by Spicher and Co..
How do I fix a tear in my cloth? In the unlikely event your cloth tears, it can be repaired with superglue. I recommend Loctite super glue with gel control. Once mended, using duct tape underneath will add strength.
Are the cloths pet friendly? Yes. Pets love them! Customers do ask about their pets claws tearing the vinyl. I can only tell you I have never received negative feedback from my customers about that. However, each pet is different.
Can you use the vinyl on heated floors? Yes.
Can you use rolling office chairs on the vinyl? Yes. Make sure the surface underneath the vinyl is smooth and clean.
Can you use the vinyl outdoors? Some stores will tell you yes. I suggest protected outdoors, like a porch. If the vinyl gets wet and stays wet, the underside can mildew. If you want to use it outside, and it gets soaking wet, let the underside dry out.
Is there an odor? There is no odor or off-gassing from the product.
Why are the sized not standard even like rugs, 3x5, 4x6? When the vinyl was first developed, the sizes were determined to maximize the space on the vinyl roll to avoid waste.